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Customer Service

Shipping Information

We ship all orders to the forty eight contiguous United States via UPS or USPS, including all Standard Ground orders.  Alaska & Hawaii we ship via USPS Priority Mail.  UPS does not ship to P.O. Boxes so a street address is required.  In addition to shipping time, please allow 2-3 business days for us to process your order and 7-10 business days for overall delivery time when shipping UPS Standard Ground. 

We ship to Canada via USPS Prioriy or First Class Mail depending on the weight. We gladly ship to international locations. Orders shipped outside the U.S. and its territories will be sent via USPS Priority Air Mail or if next day service is requested then UPS Worldwide Express will be used.  Additional shipping charges beyond what is shown in your shopping cart will be charged to your credit card. . 

We also offer the following domestic shipping options within the United States.

Merchandise Total

Shipping and Handling

$25.00 and under

Add $6.95

$25.01 to $50.00

Add $7.95

 $50.00 to $199.99

Add $9.95

$200.00 and Over Free Ground Shipping

 UPS 3-Day Select - $21.00
(Continental US Only)
 
UPS 2nd Day Air - $27.50
 
UPS Next Day Air - $42.50
Orders shipped via Next Day Air, 2nd Day Air or 3-Day Day Air must be placed by 1 PM EST in order to be shipped same day.  UPS does not deliver orders on Saturday or Sundays.

Multiple Shipping Addresses
You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.

International Shipping

 

 International Flat Rate Fee is $35.00.  Express Mail Fees will be additional and will be added depending on location

 

International Duties and Taxes:

 

Receiving party may be responsible for additional payments for duties, taxes, and brokerage fees to collect duties and taxes. Widu.com shipping labels comply with international postal regulations for identifying contents and value.

If you are paying by another method, we will contact you regarding additional shipping fees and payment methods.

If you prefer to know the precise shipping fee in advance of ordering, please email our Order & Shipping Dept. with your request, including your product order and your shipping address. Never send your credit card number by email, for your security.


Shipping to a P.O. Box or APO, FOP Address
For tracing purposes, we ship orders via UPS only. Widu.com cannot ship to P.O. Boxes, APO or FPO addresses at this time due to UPS limitations.  UPS requires a street address for all deliveries.  Please be sure to enter a complete shipping address for all online orders where the item description indicates shipment via UPS.



Payment Options
Online purchases from Widu.com must be made using a credit card.  We accept Visa, Mastercard, Discover and American Express. 
 
Safety
Entering your credit card information at Widu.com online is safe.  We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality. 
 
Store Name
Your purchases will appear as "Good 4 U Design" on your credit card statement.
 

Returns for Online Purchases

 Privacy and Security

Your complete shopping satisfaction is our top priority.
If an item you ordered from Widu.com does not meet your expectations, simply return it unused and in the orginal packaging by mail within 30 days of receiving it, and we will exchange or refund your money.  To exchange an item by mail, write "Item(s) to Be Exchanged" on our invoice, indicating the item you are returning and the new item(s) you want sent. Please be as specific in providing the item name, color, and type of product. The item returned will be credited to the original payment method and the new item(s) will be charged to the same payment method (if applicable). Shipping charges for the returned item are not refundable. Shipping will be charged for the new item(s) sent.  Open damaged packaging will incur a 15% restocking charge.
 

We at Widu.com are committed to protecting your privacy.  We use the information you provide during online purchasing to process your online orders only.  We do not sell, trade or rent your personal information to others.  Widu.com may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Widu.com, our users, or others.  We collect no other personal information about you other than what you provide during the checkout process.
 
Personal Information Collected
In order to process your online order, we require your name, email address, credit card number, expiration date, the name and billing address of your credit card, shipping address if different than your credit card billing address, and a contact phone number.  This allows us to process and fulfill your order and to notify you of your order status.
 
Protecting Your Personal Information
When you provide us your personal information to process your online order, receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer).  SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner.  Once received, all of your personal information is protected against unauthorized access.
 
A Widu.com representative will only ask you for credit card information if they are taking an order placed by phone.  We will never contact you by phone or email to ask for your credit card information.  If you receive a phone call or email requesting such information - DO NOT PROVIDE ANY PERSONAL OR FINANCIAL INFORMATION.  Instead, contact us by phone, fax or email below and let us know that you have been contacted.  Widu.com representatives may contact you by phone or email to confirm the details of your order if required for fulfillment.  
 
Consent
By using our website, you consent to the collection and use of your personal information by Widu.com.  If we change our Privacy policy, we will post the changes to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

 

State Sales Taxes

For all Widu.com purchases, sales tax will be charged where Widu.com is required by law to charge tax. We will charge the applicable City, County and State sales and or use taxes in the following states:  Massachusetts.
 
Orders processed for all other US states do not require Widu.com to charge sales tax at this time.
 
Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to MA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

Policies for Online Shopping

Contact us if you have any questions about our products, policies, store locations or for any feedback, comments or questions.  Generally we are best reached by email:
 
Widu.com
P.O. Box 15
Watertown, MA  02472
 
Tel: 617-547-3095
Fax: 617-812-0596
 
 
Email: info@widu.com
Contact Us 

  

 

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